Contact ENGR/EnFile
Have questions, feature requests, or feedback about EnFile? We welcome your message.
How We Respond
We are a small development team focused on EnFile’s core archive engine, metadata workflow and Windows compatibility.
We read every message, but please expect a reasonable reply window; priority goes to bug reports and technical questions.
Contact Channels
- 📩 Email: customer@engrwebh.com（主联系邮箱）
- Bug Reports: Please include your EnFile version, Windows build, and steps to reproduce the issue.
- Feature Requests: Describe your workflow and use case (photography archive, document preservation, etc.)
- No phone support available.
Check First
Please review these before sending a message：
- Download page for the latest installer
- Documentation for VFS, XMP metadata, AES‑256 archive encryption
- Known limitations and compatibility notes If your question is covered in docs, we may redirect you there.
Send Us a Message
We only use your submitted information to reply to your enquiry. We will not add you to mailing lists, share your data with third parties, or store your message longer than necessary. EnFile respects local-first, private-by-design principles.