Refund and Returns Policy

Last Updated: 2026-11-06

This Policy applies to all subscription purchases of our software and forms part of our Service Agreement. By subscribing, paying for or using the service, you accept this Policy.

1. Subscription, Auto-Renewal and Cancellation

1.1 This subscripiton is a bundle consisting of multiple separate modules. Each bundle has its own price, subscription term, and device quota. The bundle is sold as an indivisible whole. By purchasing this bundle, you agree that you are acquiring the entire bundle as a single unit. No partial refunds, split cancellations, or standalone termination for any individual module within the bundle will be accepted. All refund and cancellation requests apply only to the complete bundled package. Refund amounts will be calculated based on the elapsed usage time of the whole bundle, and will not be prorated separately for each sub-component.

1.2 The earliest active subscription you buy will immediately start after successful payment. When current subscription expire, available earliest subscription will automatically start. No refund will be issued for subscription has already started, and you may continue using the service until the end of the started subscription term.

1.3 If you purchased via Apple App Store, Google Play or other marketplaces: subscription billing and refunds are governed by the platform’s terms. We do not control final refund decisions for in-app purchases.

2. Refund Eligibility

2.1 Digital subscription access is delivered immediately upon purchase. We do not offer unconditional right of withdrawal for change of mind. Refunds are not granted merely because you no longer want the service, forgot to cancel, or your expectations were not met.

2.2 We will review refund requests if any of the following applies:

First-time purchase, requested within 7 days of payment, subscripiton not started. We reserve the right to audit usage logs and feature activity.
Our core service suffers sustained outages or critical failures that cannot be remedied within a reasonable timeframe.
Duplicate charge, accidental charge or unauthorized charge has occurred.
Purchase made by a minor without parental consent.

4. Non-Refundable Scenarios

We will reject refund requests if any of the following applies:

The subscription has started;
The same account / payment profile has received one refund within the last 365 days;
Complimentary, promotional or affiliate-granted subscription time;
Fixed-term annual contract terminated early at your request.

5. Refund Process

Submit a request via support ticket or support email with your account ID, order number and reason;
Review timeframe: 1–3 business days;
Approved refunds will be processed to the original payment method. Processing time depends on your payment provider;
Your subscription access will be revoked once refund is completed.

6. Pricing, Settlement and Refund Currency Rules

Our products are priced in US Dollars (USD). If you pay via WeChat Pay or AliPay, the amount will be converted to CNY for settlement using our fixed conversion factor. If you pay via PayPal, settlement follows PayPal’s exchange rate. Refund calculation is based on the USD price applicable at the time of purchase and will not be recalculated at the current price on the refund date. Refunds are processed through the original payment channel and are subject to that payment provider’s refund, exchange rate and fee rules. Any exchange loss or channel fees shall be borne by you.

7. Late or missing refunds